Terms of Service

1. Introduction and Acceptance

Welcome to Dions ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile applications, and food delivery services. By accessing our website at dions-pizz.rest, placing orders, or using any of our services, you enter into a legally binding agreement with Dions.

1.1 Agreement to Terms

By using our services, you agree to comply with and be bound by these Terms. This agreement takes effect when you first access our website, create an account, or place an order with us.

1.2 Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age or have parental consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials

1.3 Account Responsibility

You are responsible for maintaining the security of your account and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through our website. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "our," or "us" refers to Dions, a food service business operating at 751 Key Hwy, Baltimore, MD 21230, USA
• "You," "your," or "User" refers to any individual or entity using our services
• "Services" refers to all food preparation, delivery, and related services provided by Dions
• "Content" refers to all text, images, graphics, logos, and other materials on our website
• "Website" refers to dions-pizz.rest and any associated subdomains or mobile applications
• "Order" refers to any request for food items or services placed through our website or other channels

3. Use of Services

3.1 Permitted Use

You may use our services for:

• Personal, non-commercial food ordering and delivery
• Browsing our menu and restaurant information
• Creating an account to manage your orders and preferences
• Providing feedback and reviews about our services
• Accessing customer support

3.2 Prohibited Use

You agree not to use our services for:

• Any illegal activities or violation of local, state, or federal laws
• Attempting to gain unauthorized access to our systems
• Transmitting viruses, malware, or other harmful code
• Harassing, threatening, or abusing our staff or other customers
• Making fraudulent orders or providing false payment information
• Commercial resale of our food items without authorization
• Interfering with the proper functioning of our website or services
• Copying, reproducing, or distributing our proprietary content
• Creating fake accounts or impersonating others
• Sending spam or unsolicited communications

4. User Accounts

4.1 Registration Requirements

To place orders and access certain features, you must create an account by providing accurate information including your name, email address, phone number, and delivery address.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information current and accurate

4.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity. You may delete your account at any time by contacting customer service.

5. Products and Services

5.1 Food Safety and Quality

We are committed to maintaining the highest standards of food safety and hygiene. All our food preparation follows local health department regulations and industry best practices. However, we cannot guarantee that our food products will meet your specific dietary requirements or taste preferences.

5.2 Allergen Information

While we provide allergen information for our menu items, we cannot guarantee that cross-contamination has not occurred. Customers with severe allergies should exercise caution and inform us of their specific dietary restrictions when placing orders.

5.3 Order Acceptance and Processing

All orders are subject to acceptance by Dions. We reserve the right to refuse or cancel orders due to:

• Suspected fraudulent activity
• Inability to verify payment information
• Items being temporarily unavailable
• Delivery address being outside our service area
• Failure to meet minimum order requirements

5.4 Pricing and Payment

All prices are listed in US Dollars and are subject to change without notice. Prices include applicable taxes, delivery fees, and service charges as specified during checkout. Payment is due at the time of order placement.

5.5 Delivery Terms

We offer delivery within designated zones around our location. Delivery times are estimates and may vary due to weather, traffic, or high order volume. We are not liable for delays beyond our reasonable control.

5.6 Minimum Order Requirements

Delivery orders must meet our minimum order value, which varies by delivery zone and may change based on demand and operational requirements.

5.7 Order Cancellation and Modification

Orders may be cancelled or modified within 5 minutes of placement. After this time, changes may not be possible due to food preparation having begun. Cancellation policies are detailed in our Refund Policy.

5.8 Temperature-Sensitive Items

We take special care in handling temperature-sensitive items to ensure food safety. However, we recommend consuming delivered food promptly upon receipt to maintain quality and safety.

6. Intellectual Property

6.1 Our Ownership

All content on our website, including but not limited to text, graphics, logos, images, and software, is owned by Dions or our licensors and is protected by intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms.

6.3 User Content License

By submitting reviews, photos, or other content to our website, you grant us a perpetual, royalty-free license to use, modify, and display such content for promotional and operational purposes.

6.4 Copyright Infringement

If you believe your copyrighted work has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, including reviews, comments, and photos. You represent that you own or have the necessary rights to such content.

7.2 Prohibited Content

You may not submit content that is:

• Illegal, harmful, threatening, or abusive
• Defamatory, libelous, or invasive of privacy
• Contains hate speech or discriminatory language
• Infringes on intellectual property rights
• Contains false or misleading information
• Promotes illegal activities or violence

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or that we deem inappropriate at our sole discretion.

8. Disclaimers

8.1 Service Availability

Our services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service, and we may suspend or modify our services at any time.

8.2 Food Quality Disclaimer

While we strive to maintain consistent quality, food preparation involves variables that may affect taste, appearance, and temperature. We cannot guarantee that our products will meet your individual expectations.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of third-party content, including delivery partner information and payment processor services.

8.4 Professional Advice

Information provided on our website is for general purposes only and should not be considered as professional dietary, medical, or nutritional advice.

9. Limitation of Liability

9.1 Maximum Liability

Our total liability to you for any claim arising from or related to these Terms or our services shall not exceed the amount you paid for the specific order giving rise to the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9.3 Food-Related Incidents

While we maintain high food safety standards, we are not liable for foodborne illnesses unless directly caused by our negligence and proven through proper medical documentation.

10. Indemnification

You agree to indemnify and hold harmless Dions, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another party
• Any content you submit to our website

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third parties. Your interactions with third parties are solely between you and the third party.

12. Termination

12.1 Our Right to Terminate

We may suspend or terminate your access to our services immediately, without notice, if you breach these Terms or engage in any conduct we deem harmful to our business or other users.

12.2 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, disclaimers, limitation of liability, and indemnification shall survive termination.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Maryland, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Baltimore, Maryland, except for small claims court matters under $5,000.

13.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Changes to Terms

We reserve the right to update these Terms at any time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes via email or website notice. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Dions regarding your use of our services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.

15.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.

16. Contact Information